Shipping, changes & returns

​DELIVERY ORDER

Your trust is our priority. HIJOS DE M. LEÓN MERCADAL, SL, takes your order wherever you are... to your home, your office, your place of vacation or your nearest Post Office.

Do not forget to add your mobile number in your data, you will receive a warning when the package leaves our offices.

Your invoice will be sent with your order. 

Delivery at home, in your own home or at the address you choose

This service is performed through MRW. You can choose where you want to recive the package: your address, work... This is the only form of delivery available for bulky items. The delivery time for home delivery is 3 or 7 working days and the payment is valid with card or cash. Two attempts will be made to deliver, in case the client is not present at the address indicated he must pick up the order in the nearest MRW franchise. The order will be available in the franchise for a maximum period of 15 days.

Post Office 

When your order arrives at the Post Office, you will receive a notice in your mailbox that you must present to pick up your package within a maximum period of 15 days. Delivery time is 3 to 7 business days. No packages will be delivered in PO Boxes.

Shipping costs

Shipping costs will depend on the country of destination of the order:

  • Free in Spain (except Canarias and Melilla) for an order higherthan 150€.
  • The other countries of the European Union are ……………………….
  • Countries out of the European Union……………………….

The shipping price is calculated automatically and is indicated during all the order processing process. 

¿HOW CAN I MAKE A CHANGE RETUR OR WITHDRAWAL OF AN ITEM?

Send the items in their original packaging with all accessories and labels, as you received them from Hijos de M. León Mercadal, SL. You have 15 working days to make your return or change. You can also exercise your right of withdrawal within 15 calendar days. With the delivery of the order will be attached the return / withdrawal document necessary to proceed with the exercise of these rights.

You can send your return / exchange / withdrawal by sending the merchandise to:

  • HIJOS DE LEÓN MERCADAL, SL
  • Calle Bijuters nº 17 módulo 3, planta baja
  • 07760 Ciutadella de Menorca (Islas Baleares - España)

RETURN AND WITHDRAWAL RIGHT

The buyer will have 15 calendar days from the day of delivery of the order to exercise his right of withdrawal of the same without penalty. In the case of return (with indication of the reason), the deadline is 15 working days from the date of receipt of the package. With the delivery of the order will be attached the return / withdrawal document necessary to proceed with the exercise of these rights.

In case of withdrawal, we will return to the customer all payments received after the purchase, including delivery costs (with the exception of the additional costs resulting from the customer's choice of a delivery method different from the less expensive mode of delivery We offer) without undue delay and in any case no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract. We will proceed to make such refund using the same payment method used by the customer for the initial transaction.

Hijos de M. León Mercadal, SL, reserves the right to withhold reimbursement until the reception of the articles and verification of their status. Hijos de M. León Mercadal, SL will not be able to accept used or damaged articles. The items must be in the same conditions that have been received by the customer in their original packaging with all accessories and labels.

CHANGES

The CLIENT has 15 working days from the date of delivery of the order to change his articles. To do this, the CLIENT must indicate in the space "Change" of your invoice the items you want to change as well as the new references and sizes you wish to receive.

If the amount of the new order is greater than the amount returned, the CLIENT must pay the difference. If, on the contrary, the new order is less than the amount of the returned items, HIJOS DE M. LEÓN MERCADAL, SL, will refund the money through the same system used by the CLIENT at the time of placing the order.

If in the data the CLIENT tells us his e-mail address, HIJOS DE M. LEÓN MERCADAL, SL will notify you when the articles arrive at their stores.

The products must be sent in the same conditions that have been received by the customer in their original packaging with all accessories and labels.

No packages can be exchanged without any item identifying the sender (order number, name, address, etc.), nor will any used or damaged products (other than manufacturing defects) be exchanged.

Change and return form

By sending a message, you agree to the privacy policy

FREE DELIVERY

If you spend over €150, we will send your order to you absolutely free (see exceptions for countries)

15 DAYS FOR EXCHANGES

​If you are not satisfied when you receive your order, you have up to 15 days to exchange it, hassle-free

FREE RETURNS

Your satisfaction is of the utmost importance to us and you can return your unworn eco-friendly avarcas to us at no cost

This site is owned by Hijos de M. Leon Mercadal, S.L., residing at C/ Purísima, 59 - 07760 Ciutadella de Menorca - Illes Balears - España and NIF B57933616.

Linking Policy

Any links to other websites that appear on the pages of https://www.avarcastrotamillas.com are offered to the user merely informative purposes, so https://www.avarcastrotamillas.com is not responsible for the products, services or content offered or supplied on pages stations located in another domain.

Intellectual and Industrial Property

All material on https://www.avarcastrotamillas.com belongs to Hijos de M. Leon Mercadal, S.L. and is protected by intellectual property rights as stated in the LPI. Any unauthorized use is expressly understood as a violation of these rights and could lead to appropriate sanctions. It is, therefore, reproduce, use, modification, distribution and public dissemination of the contents of this website without permission of the author perceptive.

Data Protection and Treatment Policy Personal Data

The data provided through the Web are stored in a data file owned by Hijos de M. Leon Mercadal, S.L. has been declared, as is perceptive in Spanish Data Protection Agency. The purpose of this information is solely for the recruitment of the requested service and for subsequent notification of promotions or services within the company itself. In no case be transferred to third parties or companies, except those required by law or associates of Hijos de M. Leon Mercadal, S.L.. The files may be processed by companies responsible for data processing and web hosting. These suppliers have signed service contract committing themselves to the same treatment conditions imposed by Hijos de M. Leon Mercadal, S.L. as required by the Data Protection Act.

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Jurisdiction and applicable law

You agree that the law governing the operation of this service is Spanish. Any dispute concerning the interpretation or application of these provisions shall be the responsibility of the Courts of the consumer. If Customers outside the Spanish state courts competent are those of Menorca.